Dubai Phone Numbers & Useful Contacts
The definitive Dubai contact directory — emergency services, government departments, hospitals, embassies, utilities, banks, airlines, and helplines. All numbers verified and organised for fast access.
Save These Numbers Before You Need Them
Save 999 (Police), 998 (Ambulance), and 997 (Fire) in your phone now — before an emergency. Also save 112 which works from any mobile as a general emergency number even without a SIM card or credit. Numbers prefixed with 800 or 8009 are toll-free. Numbers starting with 04 or 600 are standard paid calls.
Emergency Services
Emergency calls are free from any phone — mobile or landline — with or without credit or a SIM card. All operators speak English and Arabic.
| Service / Organisation | Number | Notes |
|---|---|---|
| Police (Emergency) | 999 | 24/7; fire-arms incidents, crime in progress, accidents |
| Ambulance (Emergency) | 998 | 24/7; medical emergencies, accidents, collapses |
| Fire Department (Emergency) | 997 | 24/7; fire, gas leak, rescue operations |
| Coast Guard (Emergency) | 996 | Maritime emergencies, drowning, boat incidents |
| DEWA — Electricity Emergency | 991 | Power outages, electrical hazards, dangerous wires |
| DEWA — Water Emergency | 991 | Burst pipes, water supply failures, flooding |
| General Emergency (Mobile) | 112 | Works from any mobile without credit or SIM; routes to appropriate service |
Government Services
Most government call centres operate Sunday–Thursday 7:30am–3:30pm. Smart app alternatives are available for most services (DubaiNow, ICA Smart App, MOHRE App, RTA App).
| Service / Organisation | Number | Notes |
|---|---|---|
| Dubai Municipality | 800 900 | Toll-free; permits, health inspections, waste collection, complaints |
| DEWA (Electricity & Water) | 04-601-9999 | Account setup, billing, technical support — also via DEWA app |
| RTA (Roads & Transport Authority) | 8009090 | Toll-free; metro, bus, taxi, Salik, driving licences, vehicle registration |
| Dubai Police (Non-Emergency) | 901 | Report non-urgent crimes, inquiries, lost property |
| Dubai Courts | 04-334-7777 | Court schedules, case inquiries, legal procedures |
| Department of Economy & Tourism (DET) | 600-545-555 | Business licences, consumer complaints, commercial disputes |
| GDRFA / ICA (Immigration) | 8005111 | Toll-free; residency visas, Emirates ID, entry permits |
| MOHRE (Ministry of Human Resources) | 80060 | Toll-free; work permits, labour disputes, WPS, salary complaints |
| Dubai Health Authority (DHA) | 800-342-348 | Toll-free; health licence queries, DHA services — also 800-DHA-DHA |
| KHDA (Education Authority) | 04-364-0000 | School permits, teacher complaints, education enquiries |
| ICP (Emirates Identity Authority) | 600-522-222 | Emirates ID status, replacement, biometric enquiries |
| Dubai Customs | 04-417-7777 | Import/export inquiries, customs clearance |
| Salik (Toll Road System) | 800-72545 | Toll-free; account balance, violations, vehicle registration |
Healthcare & Hospitals
Dubai's public hospitals are operated by the Dubai Health Authority (DHA). Private hospitals are generally faster and more comfortable but require valid insurance. Always carry your health insurance card. For life-threatening emergencies, go directly to the nearest hospital A&E regardless of insurance network.
Public Hospitals (DHA)
| Service / Organisation | Number | Notes |
|---|---|---|
| Rashid Hospital (Trauma Centre) | 04-219-2000 | Dubai's main trauma and emergency centre; Oud Metha |
| Dubai Hospital | 04-219-5000 | General hospital; Al Baraha, Deira |
| Latifa Hospital | 04-219-3000 | Women & children's hospital; Umm Hurair |
| Madinat Jumeirah Hospital (JMOH) | 04-381-6000 | Jumeirah area; outpatient & emergency |
| Al Baraha Hospital | 04-271-0000 | Naif, Deira; general services |
| DHA Health Call Centre | 800-342-348 | Toll-free; appointments, referrals, health guidance |
Private Hospitals
| Service / Organisation | Number | Notes |
|---|---|---|
| Mediclinic City Hospital | 04-435-9999 | Dubai Healthcare City; JCI-accredited; wide specialist coverage |
| American Hospital Dubai | 04-377-6611 | Oud Metha; US-standard care; JCI-accredited; 24/7 A&E |
| Cleveland Clinic Abu Dhabi | 02-501-9000 | Abu Dhabi; top-tier international care; 45 min from Dubai |
| NMC Royal Hospital | 04-280-1010 | Khalifa City area; large hospital; 24/7 A&E |
| Saudi German Hospital Dubai | 04-389-0000 | Al Barsha; general and specialist care |
| Aster Hospital Mankhool | 04-440-0500 | Mankhool, Bur Dubai; affordable private care |
| Zulekha Hospital | 04-267-8866 | Al Nahda; budget-friendly private hospital |
| King's College Hospital Dubai | 04-523-5353 | Dubai Hills; UK-standard care; JCI-accredited |
Mental Health & Support
| Service / Organisation | Number | Notes |
|---|---|---|
| Mental Health Helpline (DHA) | 800-HOPE (4673) | Toll-free; 24/7 mental health support in multiple languages |
| Suicide Prevention — Befrienders Dubai | 04-298-6293 | Emotional support; not a crisis line — for those in distress |
| Drug Rehabilitation (NADC) | 800-500-700 | Toll-free; National Rehabilitation Centre helpline |
Embassies & Consulates in Dubai
Most embassies are located in Abu Dhabi (the UAE capital), while consulates serve Dubai residents. For emergency passport replacement, contact your consulate immediately — most have 24/7 emergency lines for citizens in distress.
| Service / Organisation | Number | Notes |
|---|---|---|
| US Consulate General Dubai | 04-309-4000 | Al Seef Road, Bur Dubai; visa services, citizen assistance |
| UK Embassy (Abu Dhabi) / Dubai Consulate | 04-309-4444 | Consulate in Trade Centre area; UKVI visas via VFS |
| Indian Consulate Dubai | 04-397-1222 | Al Hamriya; also online via passport seva portal |
| Pakistan Consulate Dubai | 04-397-0612 | Al Hamriya; passport, attestation, POC services |
| Philippines Consulate Dubai | 04-220-7100 | POLO office for OFW concerns; near Clock Tower, Deira |
| Australian Consulate Dubai | 04-508-7100 | World Trade Centre; passports, notarials, citizen services |
| Canadian Consulate Dubai | 04-404-8444 | Emirates Towers; immigration and citizen services |
| French Consulate Dubai | 04-408-4900 | Near Dubai World Trade Centre; visas, civil services |
| German Consulate Dubai | 04-349-8888 | Jumeirah; passport replacement, notarials, visa info |
| Chinese Consulate Dubai | 04-394-4733 | Wafi City area; visas, passport services |
| South African Consulate Dubai | 04-397-5222 | Al Qusais; passport, emergency travel docs |
| Egyptian Consulate Dubai | 04-397-1122 | Deira; passport and consular services for Egyptians |
| Nepalese Consulate Dubai | 04-220-8976 | Deira; labour card issues, passport services |
| Sri Lankan Consulate Dubai | 04-398-6535 | Bur Dubai; passport, citizen services, labour welfare |
| Bangladesh Consulate Dubai | 04-222-2100 | Deira; passport, civil, emigration services |
Utilities & Telecoms
| Service / Organisation | Number | Notes |
|---|---|---|
| du Customer Care | 155 | From du mobile; or 800-55 from landline; 24/7 support |
| Etisalat / e& Customer Care | 101 | From e& mobile; or 04-222-2101 from non-e& phone |
| DEWA (Electricity & Water) | 04-601-9999 | Account management, connection, billing; also DEWA app |
| Empower (District Cooling) | 800-36769 | Toll-free; district cooling (air conditioning) services |
| Dubai Municipality (Waste) | 800-900 | Toll-free; waste collection, environmental complaints |
| du Fibre Home Broadband | 155 | Same as du customer care; home internet queries |
| Etisalat Home Internet | 101 | Same as e& customer care; fibre broadband, eLife TV |
Banking Helplines
If your card is lost or stolen, call your bank's 24/7 fraud line immediately to block it. Most banks also allow instant card blocking via their mobile app.
| Service / Organisation | Number | Notes |
|---|---|---|
| Emirates NBD | 600-540-000 | 24/7 customer care; also fraud hotline |
| ADCB (Abu Dhabi Commercial Bank) | 800-2030 | Toll-free; 24/7 customer service |
| Mashreq Bank | 04-424-4444 | 24/7 customer service; also Mashreq Neo digital |
| FAB (First Abu Dhabi Bank) | 600-525-500 | 24/7 customer care |
| DIB (Dubai Islamic Bank) | 04-609-2222 | 24/7 Islamic banking services |
| RAKBank | 04-213-0000 | 24/7 customer care; SME and personal banking |
| ENBD Fraud Hotline | 600-540-000 | Same number; 24/7; report card fraud or suspected scams |
| Central Bank of UAE (complaints) | 800-CBUAE (22823) | Toll-free; banking complaints not resolved by your bank |
Consumer Protection & Legal
| Service / Organisation | Number | Notes |
|---|---|---|
| Consumer Protection (DET) | 600-545-555 | File complaints against businesses, refunds, product safety |
| Dubai Courts | 04-334-7777 | Case inquiries, court dates, legal processes |
| Legal Aid (Dubai Courts) | 04-334-7777 | Same number; request legal aid department |
| RERA (Real Estate Regulatory Agency) | 800-4488 | Toll-free; tenancy disputes, real estate complaints |
| Dubai Land Department | 800-4488 | Toll-free; property registration, ownership inquiries |
| RTA Lost & Found | 8009090 | Toll-free; items lost in taxis, buses, metro |
| Traffic Fines Inquiry | 8009090 | Toll-free; RTA traffic fine inquiry and payment |
| Salik (Toll Violations) | 800-72545 | Toll-free; Salik account, registered vehicles, fines |
| Municipality Health Inspection | 800-900 | Toll-free; food safety complaints, environmental health |
Travel & Transport
| Service / Organisation | Number | Notes |
|---|---|---|
| Dubai International Airport (DXB) | 04-224-5555 | Flight info, terminal inquiries, lost baggage, airport services |
| Al Maktoum International Airport (DWC) | 04-814-5555 | Dubai South airport; mainly cargo and charter |
| Emirates Airlines | 600-555-555 | 24/7 reservations, baggage, frequent flyer program |
| FlyDubai | 600-544-445 | 24/7 reservations, check-in, flight changes |
| Air Arabia | 06-558-0000 | Sharjah-based budget airline; reservations and support |
| RTA Call Centre (Metro/Bus/Taxi) | 8009090 | Toll-free; Nol card, metro, bus, tram, water bus |
| Dubai Taxi Corporation | 04-208-0808 | Taxi booking; also DTC app; 24/7 |
| Abu Dhabi Airports | 02-505-5000 | AUH airport; if flying Abu Dhabi |
Helplines & Community Support
All helplines below are confidential. Calling a helpline does not result in arrest or deportation — UAE authorities encourage victims to come forward. If you or someone you know is in danger, call 999 immediately.
| Service / Organisation | Number | Notes |
|---|---|---|
| Domestic Violence / Abuse Hotline | 800-111 | Toll-free; 24/7; Dubai Foundation for Women & Children |
| Dubai Foundation for Women & Children | 800-111 | Toll-free; safe house referrals, legal support, counselling |
| Mental Health Helpline (DHA) | 800-4673 | Toll-free (800-HOPE); psychological support, crisis assistance |
| Community Development Authority | 800-2121 | Toll-free; social welfare services, family support, children at risk |
| Labour Complaints (MOHRE) | 80060 | Toll-free; wage theft, unsafe conditions, employment disputes |
| GNRD Human Rights | 04-237-0909 | Human rights complaints and guidance |
| Al Ameen Service (Anonymous Tips) | 800-AMEEN (26336) | Toll-free; tip UAE authorities anonymously about crimes |
| GDRFA Expat Support | 8005111 | Toll-free; immigration inquiries, visa status, overstay amnesty |
| Narcotics Anonymous Dubai | 800-500-700 | Toll-free; substance addiction support and referrals |
| Lifeline UAE (Emotional Support) | 800-5458 | Toll-free; Lifeline free counselling helpline |
800 Numbers Are Always Free
Any number beginning with 800 in the UAE is a free call from any UAE mobile or landline — including prepaid phones with zero credit. Numbers starting with 8009 (like RTA's 8009090) are also toll-free. Numbers starting with 04, 02, or 600 are standard charged calls.
Key Apps That Replace Phone Calls
- • DubaiNow — pay fines, DEWA bills, renew visa, RTA services all in one app
- • ICA Smart App — Emirates ID, visa status, residency renewal
- • MOHRE App — labour complaints, salary inquiries, employment contracts
- • RTA App — Nol card, metro planner, taxi booking, parking
- • DEWA App — smart meters, bills, connection requests, outage reports
- • Dubai Police App — non-emergency reports, traffic fines, lost items
- • DHA App — appointments at public hospitals, health certificates